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Accelerating business velocities, redundant content management systems consolidation, the exponential growth of content, and perceived and mandated content compliance issues are some of the factors that have led organisations to shift their view on the need for content management from a tactical incidental to a strategic essential.

Enterprise Content Management (ECM), as defined by AIIM International is "The technologies used to create, capture, deliver, customise and manage content across the enterprise in support of business processes"

ILLUMINAT has partnered with FileNet, Documentum and Hummingbird - global leaders in content management software provision - to offer our customers an ECM solution that helps organisations capture and incorporate existing content in its native form from a variety of sources within an organisation to structured applications. In so doing, it provides organisations with the ability to use corporate information to create real world business solutions, gain competitive advantage, and improve profitability by reducing the time-to-knowledge discovery period.

An organisation's information may be divided into two major categories: structured and unstructured.

Structured information exists in database type environments and are more easily managed and mined. Unstructured information, or content, however, may exist in many different forms: text, electronic documents, drawings, XML, images, video, audio, email, spreadsheets, to name a few.

It is estimated that the annual rate of growth of unstructured content is anywhere between 60 to 200 percent. Unless properly managed, this explosive rate of growth of the amounts and types of content can eat up as much as 40% of employees' productive time and will cause a drain on the organisation's resources and competitive edge.

ILLUMINAT's ECM solutions help to keep such in-house information under control by dynamically bringing together structured, weakly-structured and unstructured information through enterprise applications.

ECM manages:

• who is able to access content and how they are allowed to use the content
• business processes and work flows that involve the movement of content between users in an approval process
• the process by which content gets delivered to end-users, e.g., the delivery of the same piece of information or content simultaneously via web, email, print or handheld devices.

Our ECM solutions consists of several key components which may exist on their own or may be integrated to provide the full functionality of an ECM solution. These include:

• Document Management (DM) for check-in/check-out, version control, security and library services for business documents
• Web Content Management (WCM) for managing dynamic web content and content authoring
• Digital Asset Management (DAM) manages rich-media assets such as video, graphic presentations and steaming audio
• Records Management (RM) for legal or regulatory purposes, long-term archiving, and automation of retention and compliance policies
• Knowledge Management (KM) as a complete information search and categorisation solution that allows organisations to harness collected knowledge assets from a single, logical point of access
• Business Process Management (BPM) supporting business processes, routing content, assigning work tasks and states, and creating audit trails
• Collaboration for content sharing and supporting project teams
• Document Capture and Document Imaging for capturing and managing paper documents.